Child Safety Standards
Kiddlewood is a community app that helps parents connect with other families in their neighbourhood. Children are at the heart of why Kiddlewood exists, and children are exactly who these standards protect.
Zero tolerance
Kiddlewood has zero tolerance for child sexual abuse and exploitation (CSAE) in any form. This includes, without limitation:
- Child sexual abuse material (CSAM): creating, sharing, requesting, or linking to it;
- Sexualization of minors: any content that depicts, describes, or discusses children in a sexual manner;
- Grooming and enticement: building contact with or about a child for a sexual purpose, including requests to move conversations to other platforms for that purpose;
- Sextortion, trafficking, or the facilitation of any sexual contact with a minor;
- Attempts to collect personal information about children, such as their names, faces, schools, schedules, or locations, beyond what a parent has chosen to share, or for any improper purpose.
Violations result in immediate content removal and permanent account termination, and, where the law requires or permits, reporting to the authorities described below. There are no second chances in this category.
How Kiddlewood is built for safety
- Adults only. Kiddlewood accounts are for adults (18+). Children are never account holders and cannot use the app. Information about children appears only because their own parent chose to share it, and other users only ever see children's age ranges, never names, birthdays, photos, schools, or locations.
- Automated screening. Text submitted to Kiddlewood, including profiles, posts, alerts, and private messages, is automatically screened by our systems against child-safety rules. Content that matches is blocked from posting and escalated for human review. Private messages are not exempt: child safety takes precedence over message privacy on this platform, and our Privacy Policy discloses this screening.
- In-app reporting on every surface. Every profile, message, post, and alert can be reported from inside the app, with a dedicated Child safety reason that goes to the top of our review queue.
- Blocking. Any user can block any other user, immediately and without explanation.
- Human review. Every report is reviewed by a human. Child-safety reports are reviewed the same day; all other reports within 24 hours.
How to report a child-safety concern
- In the app: open the profile or content → tap the ⋯ menu → Report → choose Child safety. Reports are confidential: the person you report is never told who reported them.
- By email: safety@kiddlewood.com. Include screenshots or usernames if you can. Child-safety emails are answered the same day.
- If a child is in immediate danger, call your local emergency number first. Kiddlewood is not an emergency service. Call 911 in the United States and Canada (Nunavut has no 911 service; call your community's local emergency line); 000 in Australia; 111 in New Zealand; 999 for police or 995 for ambulance and fire in Singapore; 10111 for police, or 112 from a mobile phone, in South Africa; 112 in Nigeria.
- You can also report directly to the authorities yourself at any time: in the US, the NCMEC CyberTipline (report.cybertip.org); in Canada, Cybertip.ca, Canada's national tipline (cybertip.ca; in French, Cyberaide.ca); in other countries, via the INHOPE network of national hotlines.
Intimate image removal
If an intimate image or video of you has been shared on Kiddlewood without your consent, including a fake one made with AI or editing tools, you can ask us to remove it. You can also ask on behalf of someone you are authorized to act for.
- How to ask: email safety@kiddlewood.com with the subject "Image removal request".
- What to include: where we can find the image (for example the profile name, message, post or a screenshot); a short statement that you believe in good faith it was shared without consent; your name and how we can contact you; and your signature (typing your full name is enough).
- What we do: we remove the image within 48 hours of receiving a valid request, and make reasonable efforts to find and remove identical copies, as the US TAKE IT DOWN Act requires.
- If the image shows a child, we treat it as child sexual abuse material and also follow the steps below.
What happens when we find it
When we identify apparent CSAM or child sexual exploitation on Kiddlewood, we:
- Remove the content immediately and terminate the account;
- Report it to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline, as United States law (18 U.S.C. § 2258A) requires of us, and, where it involves Canada, to Cybertip.ca (Cyberaide.ca in French);
- Preserve the evidence securely for at least one year, as the law requires, and never redistribute or share the material with anyone other than NCMEC or law enforcement;
- Cooperate with law-enforcement requests relating to child safety.
Compliance
Kiddlewood maintains these standards in line with:
- United States federal law, including the reporting and preservation duties of 18 U.S.C. § 2258A;
- COPPA: children cannot hold accounts; the limited children's information parents share is collected with parental consent and shown to others only as age ranges;
- Google Play's Child Safety Standards policy and Apple's App Store Review Guidelines (1.2, User-Generated Content), including in-app reporting, blocking, content filtering, and timely human review;
- A designated child-safety point of contact, reachable at safety@kiddlewood.com.
These standards apply to everyone on Kiddlewood, everywhere in the app, including private messages. We review and update them as the product and the law evolve.
Questions about these standards: safety@kiddlewood.com.