Delete Your Account
Delete your account in the app
You can delete your Kiddlewood account yourself at any time. No email or approval is needed:
- Open the Kiddlewood app and sign in.
- Parents: go to the Profile tab and tap the settings icon (top right). Businesses: go to your Dashboard and tap the settings icon.
- Tap Delete My Account.
- Confirm. Deletion is immediate and permanent.
What is deleted
Deleting your account permanently removes from the live service:
- Your profile and login credentials;
- All information about your family, including your children's first names or nicknames and ages;
- Your photos (profile photo, and business logo if applicable);
- Your posted playdates, activities, and alerts;
- Your connections and conversations.
A deleted account cannot be recovered or signed into again.
What is retained, and for how long
- Billing records for Business subscriptions are kept by our payment processor, Stripe, as required for tax and accounting law. The app itself keeps no billing records after your account is deleted.
- Safety-report records connected to child-safety reports are preserved where United States federal law (18 U.S.C. §2258A) requires it — currently one year — even if the associated account is deleted.
- Routine backups may hold residual copies briefly; these cycle out automatically on a limited schedule.
Full details are in our Privacy Policy (sections 7 and 8).
Delete specific data without closing your account
You can also remove individual pieces of data at any time, in the app:
- Children's information: Profile → Edit Profile → remove any child. This deletes their first name or nickname and age.
- Profile details: edit or clear your bio, interests, and photo in Edit Profile.
- Posted content: delete your own playdates, activities, and alerts from their detail screens.
Can't access the app? If you no longer have the app installed or can't sign in, email privacy@kiddlewood.com from the email address on your account and ask us to delete it. We will verify the request and confirm deletion.
Questions
Privacy requests: privacy@kiddlewood.com
General support: hello@kiddlewood.com